IT Operations and Service Management (ITOSM) is a term that is used to obtain the combined capacity to manage and optimize an organization’s IT facilities and operating services by aligning them with business purposes and responding to the end users’ needs as well.

These activities cover a range from IT systems management, crowdsourced monitoring, incidents management and problem-solving, as well as new technology deployment and, lastly, continuous improvement of service delivery processes. ITOSM will enable improvement of operational efficiency, lessen downtime, and unleash maximum value of IT to the organization among others in the long run which equally contribute to the prosperity of the business.

IT Operations and Service Management (ITOSM) is a term that is used to obtain the combined capacity to manage and optimize an organization’s IT facilities and operating services by aligning them with business purposes and responding to the end users’ needs as well.

These activities cover a range from IT systems management, crowdsourced monitoring, incidents management and problem-solving, as well as new technology deployment and, lastly, continuous improvement of service delivery processes. ITOSM will enable improvement of operational efficiency, lessen downtime, and unleash maximum value of IT to the organization among others in the long run which equally contribute to the prosperity of the business.