What is the Difference Between Conversational AI and Chatbots?

Businesses are leveraging Artificial Intelligence Chatbot technology to enhance customer experience and reduce service costs. These chatbots provide 24/7 support, handling common inquiries with pre-programmed responses. While basic chatbots follow set rules, advanced conversational AI can understand and respond to complex human speech, utilizing machine learning and NLP for more sophisticated interactions, ultimately improving customer satisfaction and operational efficiency.