What Travelers Should Know About Skyscanner’s Booking Process

While many people refer to Skyscanner as a travel agency, it primarily functions as a flight comparison platform.
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While many people casually refer to Skyscanner as a travel agency, it is not one in the traditional sense. Skyscanner primarily functions as a powerful flight comparison platform (also known as a metasearch engine) rather than a full-service online travel agency (OTA).
Many travelers assume Skyscanner operates like traditional online travel agencies such as Booking.com, Expedia, or MakeMyTrip. They expect to book their tickets directly on Skyscanner, receive confirmation emails from Skyscanner itself, and have customer support handled by the platform. In reality, Skyscanner works very differently.